![]() Here are some simple tips to help you keep track of your recurring subscriptions. Having learned your lesson the hard way, you won’t want to find yourself in the same boat again. When you call customer service, make sure to have on-hand: Rather, be polite but firm about that dratted cancellation fee charge. After all, the person on the other end of the call is only doing his or her job. ![]() There’s a good chance a little insistence on your part could convince the customer service representative to override the cancellation fee manually. That way you’ll be able to ask about cancellation fees before making any changes. Instead, call the Adobe customer service phone number ((800)833-6687) or use the live chat option. ![]() Your best bet would be not to go through the automated process online to make changes or cancel your plan. On the other hand, if you choose to upgrade from a monthly plan to the annual subscription, not only will you receive a refund on the unused time on your monthly plan, but also the cancellation fees will be waived. This implies that there might still be cancellation charges incurred. It appears that to do this, you’ll need to cancel your annual subscription before enrolling in the monthly subscription. Unfortunately, there are issues with here as well. Therefore, another logical way how to cancel Adobe Creative Cloud without cancellation fee would be to switch your plan from annual to monthly then cancel your new subscription within the first 14 days. Of course, if your operating system is incompatible for instance, this seems like an expensive way to save on cancellation fees. That way, you’ll have access to all your stuff for the duration of the month and prevent the automatic renewal. You should aim for 30 days before the end of your annual renewal date. Doing so would cut or completely eliminate the cancellation fees depending on when you cancel. Well, you could wait until the end of your contract and cancel then. So what should you do if you signed up for the annual plan, payable either monthly or annually, and you aren’t in the 14-day grace period? Ouch! To figure your fee, determine how many months you have left in the 12-month contract and how much that costs, then divide it in half. Not only that, but you will only have access for the rest of the month. However, if you have already had the Adobe Creative Cloud annual plan for more than 14 days and want to cancel, you will be charged 50% of your remaining contract obligation. Nor will you need to pay a cancellation fee. Those areas include Russia, most of Latin America, the Asian Pacific and the Middle East.Īgain, if you are within the 14-day period or have signed up for the monthly plan, you should have no difficulties canceling. If you are in a country that is served by Digital River, you will not be able to cancel online. Naturally, you won’t have access to most of the services from the paid plan, but you can continue to use the Adobe XD and Premiere Rush CC free starter plans. With the free plan, you have 2 GB of cloud storage with a full 90 days to reduce your online storage to 2 GB. Required InformationĪdobe official page on closing an account.When you cancel, you’ll still have access to the free Creative Cloud membership plan. Select the reason for canceling the plan, and then click “Cancel My Plan.” Enterprise MembershipĪdobe recommends contacting the account manager associated with the account. ![]() Enter your account password again in the field provided. Sign into My Adobe at the Creative Cloud web site. To cancel membership in the first month, Adobe recommends contacting them via online agent or tweeting them cancel your membership after the first month, follow these steps:ġ. To cancel membership at any time, Adobe recommends contacting them via online agent or tweeting them cancel your membership in the last month-thereby not requiring customer support-follow the steps in the “Month-to-month membership” section below. How To Cancel An Account: Adobe offers different types of membership in its Creative Cloud service requiring different steps to cancel it. Service: Adobe’s Creative Cloud service offers storage, collaboration and support for its suite of creative (photography, video, audio and design) applications.
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